Frequently Asked Questions

What if my item arrives broken or damaged?

If your item arrives broken or damage please contact me within 72 hours of receiving the package and messaging me immediately with a photo about any defects/damage. I will not replace any items after this deadline for any reason, as by this point the defect/damage could have occurred due to issues that are beyond my control. A full refund or replacement item will be given.

How do I wash my custom made Shirt?

Machine wash cold
Do not put in the dyer machine
No bleach.

How can I add the name I want to personalize on the glass?

Add the name or any other important detail in 'NOTE TO SELLER" when you checkout. Orders without any notes or direct messages will be made without a name.

I ordered the wrong size shirt, can I return it?

No, we do not accept exchanges or returns. We have size charts for all of our tops in the photos with each listing. Please understand that each item is handmade to your specific order (color of shirt, size of shirt, design on shirt). This ensures that each item that you receive is in perfect, brand new, never before worn condition.

We do not mass produce any of our products, these are made to YOUR order and not resold. Please check size chart to find the best fit for you.

We want you love the order you receive. Message me with any questions to help you choose the best size.

If I have a question or concern, How do I contact you?

Always message me directly through Etsy. Many times if you message me via email your message is sent to the spam folder and I may not see it

Business Hours: Mon-Friday 9am -5pm est
We try our best to respond quickly to any messages. Messages left after this time is considered the next business day.

We do not work or answer questions on Sunday. We take this time to worship and spend time with our families. Rest assured all questions or concerns will be taken care of promptly on Monday.

How do I personalize or request a custom design or a order?

Orders placed without a request will be made without any personalized details.

If you have requested a custom design, you will receive an message with the Mock up(rendering). You can make any necessary changes until you are 100% happy with the final result. Failure to respond will result in product being made without approval. We try our best to make the product the way you envisioned. Communication is key. Please respond to any messages you received in regards to your order. Delays in your response may cause a delay in your order.

NOTE: On shirts with no requested selection of design color and no response to mock up approval, Black will be used on light colored shirts and White will be used on dark colored shirts.

Brands or Substitutes

From time to time a particular color or size will be out of stock from the brand advertised. If that happens I substitute it for a equal brand or better. Never less/cheap quality. If you are brand/color specific, Please let me know in advance.

Shipping information

I offer free first-class shipping via USPS. This does not come with insurance. Upgrades are available at checkout.

First Class is 5-7 Business Days
Priority is 1-3 Business Days
Priority Express* is 1-2 Days

I DO NOT guarantee a delivery date. There are USPS delays that are out of my control.

Once your package has been handed off to the carrier, we don't have any control over when you ultimately receive it. Sometimes we will ship an order and the carrier will fail to scan it right away, meaning, the tracking information makes it appear your package has not left here when in reality it has.

We will not issue a refund for :
lost/stolen/damaged/delayed /incorrectly delivered packages.

Returns and exchange details

Due to the customized nature of each item, refunds/cancellations WILL NOT be issued, with the exception of a mistake on our end. Once your order is placed it is already in production as we have to order your shirt in the size and color you have requested.

Please take a look at your product/ invoice upon receipt. After 2 business days we will mark your order as satisfactory and refunds/ exchanges will no longer be issued.

When will I receive my package

The estimated delivery date for your order is prominently displayed on each listing. Our calculated estimate takes into account several factors such as the carrier's current transit times, our processing times, and the origin and destination of the shipment. It's important to note that weekends, holidays, and unforeseen delays by shipping carriers can potentially extend these dates. Due to these variables, I cannot guarantee a specific delivery date.

♥ Including a requested delivery date in your order notes does not assure a specific delivery timeline. To expedite your order, we suggest utilizing our "Rush Your Order" option found on each listing. If you have urgent requests, feel free to message us directly.